Refund policy
30-day returns
We offer a 30-day return period, which means you have 30 days from the date you receive your order to request a return.
This 30-day policy is in addition to your statutory rights as a UK consumer.
To request a return, contact us at BeyondKinesis@gmail.com with your order number and the item you would like to return.
Please do not send products back before contacting us. Once your return has been approved, we will provide instructions on where and how to send it.
Items returned without first requesting a return may not be accepted.
Returns between 15 and 30 days
Our additional return period between days 15 and 30 is offered voluntarily by BeyondKinesis.
For returns made during this additional period, products must be:
- unused and in resalable condition;
- complete, with all parts and accessories originally supplied;
- returned in their original packaging where reasonably possible; and
- accompanied by proof of purchase.
This does not affect any statutory rights you may have.
UK 14-day cancellation right
If you purchase from us online, UK consumer law generally gives you the right to cancel your order without giving a reason.
You must tell us that you wish to cancel within 14 days after receiving your goods. You then have a further 14 days to return them.
During this period, you may inspect and handle the goods as you reasonably would in a shop.
If the goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, and their value has been reduced as a result, we may make an appropriate deduction from the refund where permitted by law.
Return shipping
For change-of-mind returns, you are responsible for the cost of returning the goods to us unless we have agreed otherwise.
Because some BeyondKinesis products are heavy, including weights and equipment bundles, return shipping costs can be significant. We recommend using a tracked and appropriately insured delivery service.
If your item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it. We will provide appropriate return instructions and, where required, cover the reasonable cost of returning the item.
Please package returned equipment securely. We cannot be responsible for damage caused by inadequate packaging during the return journey.
Damaged, faulty or incorrect items
Please inspect your order when it arrives.
If an item is damaged, defective, not as described or you have received the wrong product, contact us as soon as possible at Beyondkinesis@gmail.com with your order number and, where useful, photographs showing the issue.
We will assess the problem and arrange the appropriate remedy.
Nothing in this policy limits your statutory rights. Goods sold by BeyondKinesis must be as described, of satisfactory quality and fit for purpose.
UK consumers may also have a short-term right to reject faulty goods within 30 days in circumstances covered by the Consumer Rights Act 2015.
Bundles
If you return a BeyondKinesis bundle, all physical products included in that bundle must be returned together unless we have agreed otherwise.
All components, accessories and other items supplied as part of the bundle should be included with the return.
If an individual component of a bundle is faulty or damaged, contact us before returning the complete bundle. We may be able to resolve the problem by replacing or dealing with the affected component rather than requiring you to return everything.
Where a bundle includes access to the BK Program or other digital content, different rules may apply to that digital element.
Sale items
Products purchased during a sale or promotion are not excluded from your statutory rights.
Unless a promotion specifically states different conditions for our additional voluntary 30-day return period, sale products may also be returned in accordance with this policy.
Exchanges
We do not currently operate a direct exchange service.
If you would like a different product, weight or variant, the simplest option is to return the original item in accordance with this policy and place a new order for the item you want.
Refunds
We will let you know when we have received and inspected your return and whether your refund has been approved.
For returns made under your statutory cancellation right, refunds will be processed within the timeframe required by law. This is generally within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier where applicable.
Where required by law, we will also refund the cost of our standard delivery option. If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional amount above the standard delivery cost.
Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to show the refund in your account.
Contact us
For questions about returns, refunds or damaged products, contact:
Email: BeyondKinesis@gmail.com